Opening Hours

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

• At Ashwell we provide the extended access service for 6 days of the week. This includes Monday to Friday from 6:30 PM to 9:30 PM and on a Saturday it runs from 9:00 AM to 5:00 PM. Please note that the line for Ashwell Medical Centre (01274 490409) closes at 6.30pm. For all Extended Access enquiries please call 01274 296688. This line is strictly for extended access appointments only and will be opened from 2:00 PM to 9:00 PM on Monday to Friday. On Saturday the line is available from 09:00 AM to 5:00 PM.

When We Are Closed

The First Response Service (FRS) is available 24 hours a day, 7 days a week, for anyone experiencing a mental health crisis. This service offers immediate support, advice, and access to urgent care if needed.

If you are feeling overwhelmed, distressed, or experiencing thoughts of self-harm, you can call the First Response Service directly on 0800 952 1181. A trained mental health professional will listen, provide guidance, and, where necessary, arrange further support or treatment.

The service is open to people of all ages and ensures that help is available when it is needed most. Whether it is for you, a family member, or someone you care for, the First Response Service is there to provide reassurance and urgent assistance.