Appointments

Routine Appointments with Any GP

Available 3 days in advance. We also offer extended hours from 07:30am  on weekday mornings for the convenience of those in full time employment.

Ring 01274 490409 or register for Ashwell Online Services.

Routine appointments can be booked on a first come first served basis or may be booked using our online services. If you are not currently signed up for our online services and would like to be then please speak to our reception team.

Triage System

The receptionists make all the routine appointments and manage the unscheduled care requests (same day service). If you require a same day appointment our triage staff will ask you about your problem taking “triage information”.

This information is needed to help the doctors to prioritise the same day appointments for those in greatest clinical need. All our triage staff have undertaken additional training in message taking, data protection and confidentiality.

Please be assured that all information forms part of your medical record which is treated in the strictest confidence.

Our Triage service runs from 08:00 - 11:00 each day.  Please note on days where demand may be particularly high we may have to finish this service earlier if all appointments are taken.

Doctors in Training

GP Registrar/FY2

We have been a training practice since 2003 and we also supervise Foundation Year doctors (FY2).

FY2s are recently qualified doctors who come to general practice to gain GP experience before deciding which specialist training program to enter. GP Registrars are qualified doctors who are on a three year specialist training program now required to become a GP. GP Registrars are assessed by an experienced GP educator analysing their consulting skills using video recording of real consultations.

You may therefore be asked to give consent for your consultation to be recorded for teaching purposes.

Medical Students

We teach and support medical students who are training to be doctors. There may be a medical student in with the doctor you have made an appointment to see. Our staff will make you aware of this and ask your permission before entering the consultation room.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Translation Service

We offer a translation service for Urdu/Punjabi speakers. If you require a translator please tell our receptionist at the time of booking your appointment.

All our bilingual staff are “language assessed” and three of our team have recently attained to diploma standard in community based interpretation. We also use the PCT’s Primary Care Interpreting Services to support our translation service.

Many languages are available but require pre-booking. We can also use the National Interpreting Service for telephone translation in an emergency.

Extended Access Appointments

This practice is part of the extended access service which provides GP, Physiotherapy, Nurse, and Health care assistant appointments from the following locations (hubs) across Bradford:

  • Shipley Medical Practice, Alexandra Road, Shipley, Bradford BD18 3EG
  • Picton Medical Centre, Westbourne Green Community Health Care Centre, Manningham, Bradford, BD8 8RA
  • The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX

As a patient registered with this practice, you have access to the following:

Weekday Appointments

Evening appointments (6.30pm – 9.30pm) at any of the three hubs to see one of the following, subject to availability:

  • GP
  • Physiotherapist
  • Nurse
  • Health care assistant
  • Voluntary sector services

Weekend Appointments

Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays from the central hub, subject to availability.

More information about appointments with the extended access service

The service is run by Bradford Care Alliance, which represents all GP practices in the Bradford area. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a clinician from this practice.

To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary.

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